Terms of Service

01 Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the services provided by RJM Nexus, operating as RJMNEXUS BUSINESS CONSULTANCY. By accessing our website, submitting an inquiry, completing an order form, booking a strategy call, making a payment, or entering into a service engagement, you agree to be bound by these Terms in full. If you do not agree, please do not use our services.

These Terms apply to all clients, prospective clients, and visitors of our website, regardless of location or jurisdiction.

02 About RJM Nexus

RJM Nexus is a virtual business operations agency operating as RJMNEXUS BUSINESS CONSULTANCY, based in Alexandria, Egypt. Our services encompass virtual business operations, digital systems management, marketing automation, CRM implementation, and related business support services — delivered entirely remotely to clients globally.

03 Services

RJM Nexus provides virtual business consultancy and operations services including, but not limited to, website and funnel design, CRM and lead management, marketing automation, booking and scheduling systems, reputation management, virtual business support, and other related digital business services.

The specific scope, deliverables, timelines, and fees for each engagement will be outlined in a separate service proposal or agreement provided to the client prior to commencement of work. The services offered are not exhaustive and may be expanded at any time to meet client needs.

04 Client Responsibilities

To ensure effective and timely service delivery, clients agree to:

• Provide accurate, complete, and timely information required for the engagement
• Respond to requests for feedback, approvals, or clarifications within a reasonable timeframe
• Ensure they hold all necessary legal rights to any materials, content, or data provided to RJM Nexus
• Use our services solely for lawful and legitimate business purposes
• Notify RJM Nexus promptly of any changes that may affect the delivery of agreed services

RJM Nexus shall not be held liable for any delays, substandard outputs, or service shortfalls resulting directly from the client's failure to meet the above responsibilities.

05 Payment Terms

5.1 Currency

All invoices are issued in United States Dollars (USD), unless otherwise agreed in writing between RJM Nexus and the client. The applicable currency will be confirmed in the service proposal or agreement prior to commencement of work.

5.2 Payment Methods

Payments are facilitated through authorized third-party payment processors. The accepted payment method and corresponding instructions will be clearly specified on each invoice issued by RJM Nexus. We reserve the right to update, add, or change accepted payment methods at any time, with reasonable prior notice to active clients.

5.3 Deposit & Payment Schedule

No payment is required at the time of submitting a request, completing an order form, or booking a strategy call.

A non-refundable deposit of thirty percent (30%) of the total agreed project fee is required after the project scope, deliverables, timeline, and pricing have been reviewed and approved by both RJM Nexus and the client.

The deposit secures the project and confirms the allocation of resources. Work will commence after the deposit has been received.

The remaining balance is due upon project completion or as otherwise specified in the individual service agreement. For ongoing or retainer-based engagements, billing schedules will be clearly outlined in the applicable service agreement.

5.4 Overdue Payments

RJM Nexus reserves the right to pause or suspend service delivery on accounts with overdue payments, without liability for any resulting project delays. Continued non-payment following reasonable written notice may result in termination of the service agreement. The client remains responsible for all fees incurred up to the date of termination.

5.5 Refund & Deposit Policy

All payment terms, including deposits, refunds, cancellations, and project reservation conditions, are governed by our Refund & Deposit Policy.

By proceeding with payment, you acknowledge and agree that the deposit is non-refundable once the project has been reviewed, approved, and confirmed by both RJM Nexus and the client.

Refunds are not provided for completed or partially completed work due to the customized nature of our services.

Clients are encouraged to review our Refund & Deposit Policy before proceeding with any payment.

5.6 Taxes & Duties

All fees quoted by RJM Nexus are exclusive of any applicable taxes, duties, withholding taxes, or levies that may be imposed under the client's local jurisdiction. Clients are solely responsible for any such charges applicable in their respective country. RJM Nexus fulfills its own tax obligations in accordance with the laws of the Arab Republic of Egypt.

06 Intellectual Property

Upon receipt of full and final payment, all deliverables created exclusively for the client as part of the agreed engagement become the client's property. RJM Nexus retains full ownership of all general methodologies, frameworks, tools, templates, processes, and pre-existing intellectual property utilized in the delivery of services.

RJM Nexus reserves the right to reference or showcase completed work in its portfolio, proposals, or marketing materials, unless the client submits a written request to the contrary prior to project commencement.

07 Confidentiality

Both parties agree to hold in strict confidence any proprietary, sensitive, or business-critical information disclosed during the course of the engagement. This mutual confidentiality obligation applies equally to both parties and survives the termination or expiration of the service agreement.

Neither party shall disclose confidential information to any third party without the prior written consent of the disclosing party, except where disclosure is required by applicable law or regulatory authority.

08 Limitation of Liability

To the fullest extent permitted by applicable law, RJM Nexus's total liability arising from or in connection with any service engagement shall not exceed the total amount paid by the client for the specific service giving rise to the claim.

RJM Nexus shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, loss of business opportunity, or business interruption — even if advised of the possibility of such damages.

09 Termination

Either party may terminate a service engagement with written notice, as stipulated in the applicable service agreement. Upon termination, the client remains liable for all fees incurred and expenses accrued up to the date of termination. RJM Nexus will deliver all completed work to the client upon receipt of all outstanding payments.

RJM Nexus reserves the right to terminate a service agreement immediately and without prior notice in the event that the client engages in unlawful conduct, materially breaches these Terms, or acts in a manner that is harmful to RJM Nexus or its operations.

10 Force Majeure

RJM Nexus shall not be held liable for any failure or delay in the performance of its services resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, government-imposed restrictions, internet or telecommunications service disruptions, power outages, cyberattacks, or other unforeseen events.

In such cases, RJM Nexus will notify the client promptly and make all reasonable efforts to resume services as soon as practicable. Force majeure events do not relieve the client of the obligation to pay for services already rendered.

11 Dispute Resolution

In the event of a dispute, claim, or disagreement arising from or relating to these Terms or any service engagement, both parties agree to first attempt resolution through good-faith negotiation. The party raising the dispute shall notify the other in writing, and both parties shall engage in genuine efforts to resolve the matter within thirty (30) days of such notice.

Should good-faith negotiation fail to resolve the dispute, both parties may mutually agree to pursue an appropriate alternative dispute resolution method, such as mediation or arbitration, at a time and in a manner agreed upon by both parties.

These Terms and any disputes arising from them are governed by and shall be construed in accordance with the laws of the Arab Republic of Egypt.

12 Amendments

RJM Nexus reserves the right to update or amend these Terms of Service at any time. Updated Terms will be published on our website with a revised effective date. Continued use of our services following such updates constitutes your acceptance of the revised Terms.

For active client engagements at the time of any amendment, the Terms in effect at the date of the signed service agreement shall govern that specific engagement, unless both parties agree otherwise in writing.

13 Entire Agreement

These Terms of Service, together with any applicable service proposal or agreement issued by RJM Nexus, the Privacy Policy, and the Refund & Deposit Policy, constitute the entire agreement between the parties. In the event of any conflict between these Terms and a specific service agreement, the terms of the specific service agreement shall prevail with respect to that engagement.

14 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be severed without affecting the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

15 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Nothing in these Terms shall limit RJM Nexus's right to seek injunctive or other equitable relief in any competent jurisdiction as may be necessary to protect its rights and interests.

16 Contact Us

For any questions, clarifications, or concerns regarding these Terms of Service, please contact us: