Privacy Policy

01 Introduction

RJM Nexus ("we," "us," or "our") is a business consultancy operating as RJMNEXUS BUSINESS CONSULTANCY, based in Alexandria, Egypt. This Privacy Policy applies to all individuals who interact with our website or engage our services, regardless of location.

02 Information We Collect

We collect the following information when you interact with us through our website contact forms, order forms, booking pages, or service engagements:

• Full Name
• Business Name
• Email Address
• Phone / WhatsApp Number
• Country of residence or business
• Selected service package or requested service
• Service inquiries and business descriptions
• How you heard about us
• Booking details, consultation requests, and project notes
• Transaction references and invoice amounts for billing and legal compliance

03 Payment Data

We do not directly collect, store, or process your credit card details or sensitive financial information. All payments are facilitated through authorized third-party payment processors. Any financial data you provide during payment is subject to the privacy policy and security standards of the respective payment processor. We only retain transaction references, amounts, invoices, payment status, and related records for accounting, service management, and legal compliance purposes.

Submitting a request, completing an order form, or booking a strategy call does not necessarily require payment at that stage. Payment is only requested when applicable after a project has been reviewed, approved, and agreed upon by both RJM Nexus and the client.

All payment terms, including deposits, refunds, cancellations, and project reservation conditions, are governed by our Refund & Deposit Policy.

04 How We Use Your Information

We use your information for the following purposes:

• To respond to your inquiries and provide requested services
• To review your selected package, service request, or project application
• To book and manage strategy calls or consultations
• To deliver virtual business consultancy and operations support
• To send relevant business communications, invoices, proposals, and service updates
• To process and record payments for approved services
• To improve our website, service offerings, client onboarding, and customer experience
• To comply with legal and regulatory obligations under applicable Egyptian and international law

Where applicable, we may send marketing or informational communications related to our services. You may opt out of such communications at any time by contacting us or using unsubscribe options provided in our messages.

05 Legal Basis for Processing

We process your personal data based on your consent, which you provide when submitting our contact form, order form, booking form, or entering into a service agreement. We may also process your information when necessary to respond to your request, prepare a proposal, perform agreed services, maintain business records, comply with legal obligations, or protect our legitimate business interests.

You may withdraw your consent at any time by contacting us, subject to any legal, contractual, accounting, or compliance obligations that may apply.

06 Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only with:

• Authorized third-party service providers who assist in our business operations, including CRM platforms, marketing automation systems, communication tools, email and messaging platforms, booking tools, analytics tools, and payment processors — all bound by confidentiality or data protection obligations
• Government agencies or regulatory authorities when required by applicable Egyptian law or international legal obligations
• Professional advisors bound by legal confidentiality obligations

07 International Data Transfers

As we serve clients globally and use cloud-based tools, your data may be processed or stored in servers located in different countries. We ensure that any such transfers are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.

08 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including responding to inquiries, managing bookings, reviewing service requests, delivering services, maintaining client records, and complying with legal requirements.

Financial and transaction records may be retained longer to comply with accounting, tax, legal, or regulatory obligations. When no longer needed, your data will be securely deleted or anonymized.

09 Your Rights

You have the right to:

• Be informed about how your data is collected and processed
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion or blocking of your personal data
• Object to the processing of your personal data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us using the details below.

10 Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data transmitted to or from us.

We only work with reputable third-party service providers that implement industry-standard security measures for data protection and payment processing.

11 Third-Party Links

Our website may contain links to third-party websites or services, including booking tools, payment processors, CRM platforms, communication tools, or other external services used to support our operations. We are not responsible for the privacy practices or content of those third parties and encourage you to review their respective privacy policies before providing any personal information.

12 Cookies, Analytics & Tracking

Our website may use cookies, tracking pixels, analytics tools, or similar technologies to understand website performance, improve user experience, measure marketing activity, and support service delivery. These tools may collect technical information such as browser type, device information, pages visited, referral sources, and general usage behavior.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, payment process, service delivery model, or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised policy.

14 Contact Us

For privacy-related inquiries, data access requests, or concerns, please contact us: